Terms of service
Last updated: July 2nd 2026
These Terms of Service ("Terms") are a binding agreement between you and Exabase ("Exabase", "we", "us") governing your use of exabase.io, our APIs, SDK, workspace explorer, and related services (together, the "Service").
By creating an account, generating an API key, or using the Service, you agree to these Terms. If you are agreeing on behalf of a company or other organisation, you confirm you have authority to bind it, and "you" means that organisation.
If you do not agree, do not use the Service.
1. Definitions
Customer Content means everything you or your End Users submit to, store in, or generate through the Service: files, notes, bookmarks, documents, audio, video, conversations sent for memory extraction, and the derived artefacts we produce from them including extracted text, transcripts, embeddings, search indexes, memories, and snapshots.
Base means an isolated workspace created through the Service containing storage, memory, search, extraction, and Workers.
End User means any individual or organisation that accesses your application or receives its output, including your own customers and their users, and whose data may be processed through your Bases.
Output means results returned by the Service, including extracted structured data, transcripts, search results, and memories generated by our M-1 engine.
Documentation means the technical documentation we publish at exabase.io.
2. Accounts and API keys
You must be at least 18 years old and legally able to enter into contracts. The Service is intended for business and professional use.
You are responsible for the accuracy of your account information, for keeping your credentials and API keys secret, and for all activity that occurs under your account or keys, whether or not you authorised it. API keys are bearer credentials: anyone holding one can act as you. Do not embed them in client-side code, public repositories, or anything a third party can read.
Notify us at support@exabase.io as soon as you become aware of unauthorised access. We may rotate or revoke a key immediately where we believe it has been compromised.
3. Plans, fees, and billing
Plans. The Service is offered on a free plan and on paid plans with different limits and features. Current plan details, quotas, and pricing are published at exabase.io. Base limits are 100 on the free plan and 10,000 on paid plans, with higher limits available by arrangement.
Charges. Paid plans are billed in advance on a recurring basis, plus any usage-based charges incurred during the period. All fees are stated exclusive of VAT, sales tax, and other applicable taxes, which you are responsible for paying.
Renewal. Subscriptions renew automatically for successive periods of the same length unless cancelled before the end of the current period. Cancellation takes effect at the end of the paid period. Fees already paid are non-refundable except where required by law.
Failed payment. If payment fails, we may suspend paid features or your account after reasonable notice. Suspension does not delete your data, but see Section 14 for what happens on termination.
Price changes. We may change pricing with at least 30 days' notice before the change applies to your next renewal. Continuing to use the Service after that date constitutes acceptance. If you do not accept, cancel before renewal.
Free plan. We may change, limit, or discontinue the free plan at any time with reasonable notice. Free plan usage carries no service level commitment.
4. Your End Users
Bases are designed for multi-tenant applications. Your End Users do not need Exabase accounts, and all usage from your Bases is billed to your account.
You are responsible for your End Users. Specifically, you are responsible for:
ensuring your own agreement with them permits the processing you carry out through the Service;
providing the privacy notices required by law and obtaining any necessary consents;
responding to their data subject requests, including access, correction, and deletion;
their acts and omissions in connection with the Service as though they were your own;
provisioning isolation correctly, including scoping requests with the appropriate Base identifier.
We provide infrastructure-level isolation between Bases. We do not control which Base you write a given End User's data into, and we are not responsible for exposure caused by your application sending data to the wrong Base.
5. Customer Content
You own it. As between you and us, you retain all right, title, and interest in Customer Content. We claim no ownership.
Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, index, transcribe, chunk, embed, analyse, and otherwise process Customer Content solely to provide, secure, and support the Service, and to the extent necessary to comply with law. This licence ends when the content is deleted, subject to the retention and snapshot windows described in our Privacy Policy.
No training. We do not use Customer Content to train, fine-tune, or evaluate our models, and we require our vendors to apply the same restriction. This is a contractual commitment, not a policy we may change silently.
Your warranties. You represent and warrant that you have all rights necessary to submit Customer Content and to have it processed as described, that doing so does not infringe any third party's intellectual property, privacy, or other rights, and that the content does not violate Section 6.
Regulated data. Do not submit special category data under the GDPR, protected health information, payment card data, government identifiers, or other data subject to sector-specific regulation unless we have agreed in writing to receive it. The Service is not certified for HIPAA or PCI DSS workloads by default.
Backups. You are responsible for maintaining your own copies of anything you cannot afford to lose. Snapshots are a rollback feature, not a backup service, and their retention window is limited.
6. Acceptable use
You may not use the Service, or permit anyone else to use it, to:
break any law, or infringe anyone's intellectual property, privacy, publicity, or contractual rights;
store, process, or distribute child sexual abuse material, content that promotes terrorism or violent extremism, or content that harasses, threatens, or defames;
generate or distribute spam, phishing content, malware, or material designed to deceive people about its origin;
probe, scan, or test the vulnerability of the Service, or breach or circumvent any security, authentication, rate limiting, or quota mechanism;
create multiple accounts to evade limits, fees, or a suspension;
resell, sublicense, or provide the Service to third parties as a standalone product substantially similar to it, or use it to build a competing service;
reverse engineer or attempt to derive the source code, model weights, or training data of any component, except where that restriction is unenforceable by law;
interfere with other customers' use of the Service, or place a load on the infrastructure that is disproportionate to your plan.
URL fetching. Extract, bookmarks, and Workers retrieve content from URLs you supply. You are responsible for having the right to access and process that content. Do not direct the Service to fetch material behind a paywall or login you are not entitled to use, to circumvent access controls or anti-bot measures, or to scrape a site in breach of its terms or applicable law. We may block domains and refuse requests at our discretion.
Workers. Workers act autonomously within a Base on a schedule you configure, and can create, modify, and delete resources and memories. You are responsible for what your Workers do, including scheduled writes that run without human review. Test in a non-production Base and take a snapshot before granting write access to data that matters.
We may investigate suspected violations and take action under Section 14. We are not obliged to monitor Customer Content, and we do not routinely review it.
7. Output and accuracy
Output is generated automatically, including by machine learning models. It can be incomplete, inaccurate, or wrong in ways that are not obvious. Extraction can misread documents, transcription can mishear audio, memory extraction can infer a fact that was never stated, and search can rank an irrelevant passage highly.
You are responsible for evaluating Output before relying on it, and for the design of any system you build that acts on it. Do not use the Service as the sole basis for decisions that affect anyone's legal rights, health, safety, finances, or employment without human review.
Output is not legal, medical, financial, or professional advice.
As between you and us, you own Output derived from your Customer Content, subject to our rights in the underlying Service. Similar or identical Output may be generated for other customers from other inputs, and we make no exclusivity commitment in respect of Output.
Benchmark figures, accuracy claims, and performance statistics published on our site describe results under specific test conditions and are not a warranty of results in your application.
8. Service availability and support
We aim for high availability and publish a target of 99.9% uptime. Unless you are on a plan with a written service level agreement, that target is a goal rather than a contractual commitment, and no service credits are available.
We may perform maintenance, and will give advance notice of planned maintenance expected to cause material disruption where practicable. Emergency maintenance may occur without notice.
Support is provided at support@exabase.io according to the response targets for your plan.
Beta features. Features labelled beta, preview, or experimental are provided as is, may change or be withdrawn without notice, may not be covered by our security or availability commitments, and should not be used for production workloads.
Changes to the Service. We may modify, add, or remove features. Where we discontinue a feature you materially rely on, or make a backwards-incompatible change to a published API endpoint, we will give at least 90 days' notice where practicable, other than for security or legal reasons.
9. Privacy and data protection
Our handling of personal information is described in the Privacy Policy, which forms part of these Terms.
Where we process personal information contained in Customer Content, we do so as your processor on your instructions. Our Data Processing Addendum applies and is incorporated by reference. If there is a conflict between the DPA and these Terms regarding the processing of personal data, the DPA prevails.
10. Confidentiality
Each party may receive non-public information from the other. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and advisers bound by similar obligations. This does not apply to information that is public through no fault of the recipient, independently developed, or lawfully received from a third party. Disclosure required by law is permitted, with notice to the other party where legally allowed.
11. Intellectual property
We retain all right, title, and interest in the Service, including our software, APIs, models, documentation, and branding. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service in accordance with the Documentation for the duration of your subscription. No other rights are granted.
Feedback. If you send us suggestions or feedback, you grant us an unrestricted, perpetual right to use it without obligation or compensation to you.
Publicity. We will not use your name or logo as a customer reference without your prior written consent.
12. Third-party services
The Service integrates third-party infrastructure and model providers, and retrieves content from third-party sites at your direction. We are not responsible for third-party services, their availability, or content we retrieve on your instruction. Your use of a third-party service through the Service may be subject to that provider's terms.
13. Indemnity
You will defend and indemnify us against third-party claims, and reasonable costs and damages awarded or agreed in settlement, arising from Customer Content, your application, your End Users, your breach of Section 5 or Section 6, or your violation of law. We will notify you of the claim, give you control of the defence, and cooperate reasonably at your expense. You may not settle a claim in a way that imposes obligations on us without our consent.
14. Suspension and termination
By you. Cancel at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period.
By us. We may suspend or terminate your access, in whole or in part, if you materially breach these Terms and do not cure the breach within 14 days of notice, if payment remains unpaid after notice, if we are required to by law, or immediately and without notice where your use poses a security risk, exposes us or others to legal liability, or involves content described in the first two bullets of Section 6.
Where circumstances allow, we will limit suspension to the affected Base or feature rather than the whole account, and will restore access once the issue is resolved.
Effect. On termination, your right to use the Service ends. You will have 30 days to export Customer Content through the API, after which we may delete it. Deletion timing and snapshot retention are described in the Privacy Policy and the DPA. Sections covering fees owed, Customer Content warranties, confidentiality, intellectual property, indemnity, disclaimers, liability, and governing law survive termination.
15. Disclaimers
To the fullest extent permitted by law, the Service is provided as is and as available. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage.
We do not warrant that the Service will be uninterrupted, secure, or error free, that Output will be accurate or complete, or that defects will be corrected.
Nothing in these Terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud. Where you are a consumer, your statutory rights are unaffected.
16. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, however caused and regardless of the theory of liability, even if advised of the possibility.
Each party's total aggregate liability arising out of or relating to these Terms is limited to the amounts you paid us for the Service in the 12 months preceding the event giving rise to the claim. Where you are on the free plan and have paid us nothing, that cap is $10.
These limits do not apply to your payment obligations, your indemnity under Section 13, or either party's breach of confidentiality.
17. Changes to these Terms
We may update these Terms. For material changes we will give at least 30 days' notice by email or in-product before they take effect. Continuing to use the Service after the effective date constitutes acceptance. If you do not accept, stop using the Service and cancel before the effective date. Changes required for legal or security reasons may take effect immediately.
18. General
Governing law and jurisdiction. These Terms are governed by the laws of the United States, and the courts of Delaware have exclusive jurisdiction, without prejudice to any mandatory consumer protections available where you live.
Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control.
Notices. We will send notices to the email on your account. You should send notices to support@exabase.io.
Entire agreement. These Terms, the Privacy Policy, and the DPA are the entire agreement between us and supersede prior discussions. Terms in your purchase order or vendor forms do not apply unless we sign them.
Severability and waiver. If a provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver of it.
No third-party beneficiaries. These Terms do not create rights for anyone other than you and us.
19. Contact
Exabase is part of the Fabric family. © 2026 Exabase. All rights reserved.